Shipping Policy

Thank you for shopping with Aureum Qatar. We are committed to delivering your favorite women’s fashion pieces safely and on time across Qatar. Please review our shipping policy below for full details regarding order processing, delivery timelines, and shipping charges.

Order Processing

At Aureum Qatar, we aim to process and dispatch all orders as quickly as possible. Orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays and the processing times may increase during peak seasons. During promotional events or busy shopping seasons, order processing may take slightly longer.

Delivery Time

Delivery times depend on your location and selected shipping method. Once your order has been dispatched, the estimated delivery time is generally 2–5 business days. Deliveries to certain remote areas may take slightly longer. While we strive to meet the estimated delivery timelines, occasional delays may occur due to courier schedules, weather conditions, or public holidays.

Shipping Charges

Shipping costs are calculated at checkout based on the delivery location, order weight, and selected shipping method. Aureum Qatar may offer free shipping on orders above a specified amount, while a standard delivery fee may apply to orders below that value. Any promotional shipping offers will be announced on our website from time to time.

Tracking Information

Once your order is dispatched, you will receive a shipping confirmation email/SMS containing your tracking information. You can use this to track the status of your delivery.

Delivery Issues

Customers are responsible for providing accurate shipping details when placing an order. Aureum Qatar will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information. If you need to update your shipping details after placing an order, please contact us as soon as possible.

If your package arrives damaged or if any items are missing, please notify us within 24 hours of receiving your order, along with clear photos of the package and product so we can assist you.

Cash on Delivery

If Cash on Delivery (COD) is available, customers are requested to ensure the exact payment amount is ready at the time of delivery. Our team may contact you to confirm the order before dispatch to ensure a smooth delivery process.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team.

Email: contact@aureumqatar.com
Website: https://aureumqatar.com/

Thank you for shopping! We appreciate your support.